CATEGORY

Help & Troubleshooting

Having trouble with Vampires vs. Werewolves? These guides cover the most common issues players encounter — from laggy gameplay and mobile compatibility to account security and new-player mistakes. Find your fix quickly and get back to hunting in Aeternum.

Because VvW runs entirely in the browser with no client to install, most troubleshooting questions come down to a small set of recurring causes: an outdated browser, an aggressive ad-blocker or extension interfering with page scripts, or a mobile browser rendering the layout differently than desktop. This category collects fixes for those exact situations, along with guidance on the things new players ask most in their first week — how to keep an account secure with a strong password and awareness of phishing attempts, why performance dips happen during high-traffic events like Eclipse War, and which settings actually make a measurable difference on lower-powered devices. Rather than generic "clear your cache" advice, each guide here is written against the specific way VvW loads its assets and talks to the server, so the steps are concrete and testable. If a guide here doesn't resolve your issue, our full FAQ below covers game-wide questions on accounts, billing, and general mechanics.